Netvacations.ca is a website and a trademark owned and operated by 9104- 6201 Quebec inc., a body corporate doing business as Netvacations.ca, duly constituted company under the Quebec Company Act.

If you do not understand the terms herein, please consult an agent at Netvacations.ca or any other person of your choice in order to clarify the point at issue and that, before making your reservation. The booking of a reservation confirms your understanding and acceptance of the terms.

Among the terms and conditions of the agency and / or supplier, the following conditions require special attention of the traveler who must ensure a clear understanding:

You can immediately reserve your trip or your vacation in a secure manner. Note that the Netvacations.ca site is totally secure for all your transactions. The use of said site automatically means that you accept all the general conditions stipulated by the wholesalers and/or the providers of travel and service provisions and that it is your responsibility to consult them.

You are, therefore, subjected to the following conditions and to those stipulated by the wholesalers and /or the providers. Using the Netvacations.ca web site to purchase a trip implies your acceptance of the following conditions:

1- Role of Netvacations.ca

We are a retail travel agency, legitimate holder of a license issued by the Consumer Protection Board (Office de la protection du consommateur, Permit No: 702371). Netvacations.ca does not act as a wholesaler or as a supplier for individual services or products included in a package tour (air ticket, lodging, etc.). All the products and services appearing on our site are supplied by wholesalers and/or suppliers, independent of Netvacations.ca. Netvacations.ca acts as your sales agent when we book and transmits your request for a reservation and your payment to the wholesaler and/or suppliers. We also act as the agent of the wholesaler when we confirm your reservation and provide you with travel documents. The use of this site automatically confirms your acceptance of the general conditions of the suppliers and/or wholesalers as specified by their lists of terms and conditions, it is your duty to consult them. You are also in acceptance with the following terms and conditions when booking on line:

2- No advice obligation

When you book and purchase a trip on our site, Netvacations.ca cannot evaluate your needs or requests. As a consequence, Netvacations.ca has no obligation to advise you. You are the only one responsible for choosing the trip whose presentation and description belong exclusively to the wholesalers. Netvacations.ca shall not be held responsible for the accuracy of the information supplied by the wholesalers.

3- User's responsibilities

You, the user, attest that you are at least 18 years of age, possess the legal authority to enter into this agreement, to purchase and use the products and services and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible when making purchases through the Netvacations.ca site, and are solely responsible for your account. You also agree that all information supplied by you is true and accurate. False declarations can constitute an offence liable to prosecution.

4- Travel documents

It is your responsibility and expense to obtain all documents, such as passport, visas, etc., required by the government authorities in the countries of your destination. If you need information as to which papers are required, please contact the consulate or the embassy of the countries you intend to visit. The traveler who does not have the necessary documents can be rejected by the airline or customs agent of the countries of destination. In such a case, cancellation fees and/or non reimbursement policy may apply and Netvacations.ca shall not be held responsible in any way whatsoever.

5- Terms and conditions of the wholesalers and suppliers

The travel services are subject to the terms and conditions of the wholesaler and/or the suppliers. We recommend that you take note of the terms and conditions of the wholesalers or suppliers before you make a reservation using the Web site. When you transmit your credit card number to purchase a trip, you confirm that you have read and accepted the herein General Conditions and those of the wholesaler and/or suppliers. The terms and conditions of the wholesalers and suppliers generally include fees in case of a cancellation or a change in the products purchased. It is your responsibility to present yourself at the airport check-in counter well before the flight (usually three (3) hours minimum before departure time), as well as to be aware of the availability of the services at your destination, and that changes may affect the flights or the hotels. You shall verify the accuracy of the flight schedules 72 hours before departure. Netvacations.ca is not involved in the preparation, organization, or provision of products and services of a trip, including package tours which commit only the wholesaler or suppliers. Netvacations.ca disclaims any responsibility in this matter and in any damage, lost, theft, incident or injury which may occur during the trip.

6- Prices and other information

All the travel services you purchase on this Web site or by phone will be delivered depending on availability. All prices listed on the Netvacations.ca Web site are given in Canadian currency unless specified in another currency. They include all applicable taxes. The price of any travel services will be the one given to you at the time of your purchase. Netvacations.ca disclaims any responsibility in a price change that may occur before you have finalized your transaction.

7- Misprints, mistakes and availability

Information and prices of travel services come directly from wholesalers. In the event of misprints and mistakes, Netvacations.ca and its suppliers reserve the right to correct prices and fees of the products and services appearing on the Web site at anytime, without notice or liability. Netvacations.ca cannot guarantee that the products or services advertised on the Web site will be available at the time you wish to purchase them or thereafter. Netvacations.ca and its suppliers reserve the right to reject, correct or cancel a reservation or a request for availability for a trip. Should you wish to purchase products and services for which the advertised prices are inaccurate Netvacations.ca and its suppliers reserve their right to reject your offer by notifying you verbally or in writing. The price for the purchase of a trip is the one indicated to you at the time of your purchase. Products and services are subject to availability at the time of purchase.

8-Purchase of travel services and/or payment

Payment for online bookings is required in full at the time of purchase. Online purchases can be made using Visa, MasterCard or American Express credit cards. Airfare and vacation package purchases are 100% non- refundable. Third party credit card bookings will only be processed after receiving written confirmation from the card holder. You will be require to fax us a copy of the back and front of third party cardholder’s credit card (make it as light as possible so that it is legible) along with a copy of the cardholder’s driver’s license, along with their address so we can verify address to credit card. The third party cardholder will also need to write on the fax that he/she accepts responsibility for payment of the charges (put amount) and a signature will be required. Note that your credit card will be directly debited on your account by the suppliers and/or wholesalers. All fraudulent purchase will be investigated and prosecuted.

9-Finalizing your purchase

The purchase contract is final only when you provide your credit card number to pay for your purchase for the final payment of your reservation, only then do you accept all in full the general conditions of the suppliers. Before the moment of giving your credit card number, without which there is no obligation on your part, or on the part of Netvacations.ca or its suppliers. When you give your credit card number on the online transactional Web site or by phone to one of our travel consultants, you immediately and automatically commit yourself to paying the full amount at the date mentioned during the purchase process, the total cost of the travel services. Your account will immediately be debited for the amount of your purchase.

10-Modification fees

Any modification made to the original online purchase will be subject to a minimum modification fee of 60.00CA$ by Netvacations.ca per modification plus any additional fees applied by the wholesaler or suppliers, plus all applicable taxes.


Airfare and vacation package purchase are 100% non- refundable. It is highly recommended that you purchase travel insurance in order to protect yourself against the loss of your purchase due to unforeseen circumstances. Some changes maybe allowed for a fee depending on the terms and conditions of the wholesalers and/or suppliers.

12- Document delivery

After you have completed your transaction, Netvacations.ca will e-mail you to confirm the travel services that you have purchased. Please make sure that all of the information is correct and refer to your e-mail confirmation for any further request regarding your purchase. The wholesalers and/or suppliers usually deliver the tickets to Netvacations.ca 14 to 21 days prior to departure. Tickets will be either emailed or can be picked up at the airport. It is your responsibility to verify all travel documents for errors or mistakes prior to your trip, subject to modification fees for any corrections if these are at all possible.

13- Insurance

Netvacations.ca recommends that travelers acquire travel insurance. Netvacations.ca is not an insurance company, but offers insurance products. The decision to purchase insurance or not is solely your responsibility, as is the onus to be aware of the types of protection and the clauses of any insurance policy you may acquire. Netvacations.ca shall disclaim its responsibility in the case that the insurance company should refuse coverage, for whatever reason. Insurance policies impose exclusions especially but not exclusively in case of pre-existing medical conditions. They also require time limits and procedures to put in a claim. The coverage offered by different insurance policies may vary. Any claim for reimbursement shall be made under the General Terms and Conditions of the company that you have chosen and according to the laws in effect at the time of purchase or claim.

Restrictions to personal and non-commercial use

Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the Netvacations.ca site. Creation of derivative works or licenses is also prohibited. You may only use this site to look for information on available travel-related products and/or services, and to make legitimate reservations or purchases. It is unlawful to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand using this Web site.

15- Violation of rules and regulations

Inappropriate or unlawful use of this Web site will result in the refusal of access and prosecution.

16- Privacy and confidentiality

To ensure the successful execution of your travel arrangements, Netvacations.ca is required to provide information (such as name and address) about you and your purchase to the wholesaler, airline, or suppliers. Netvacations.ca commits itself to respect the privacy of its customers. Names and information pertaining to customers shall not be given or sold to third parties. All communication with Netvacations.ca remains confidential.

17- Copyright / Trademarks

All content including text, photos, buttons, icons, images and software appearing on this site are protected by Canadian and international copyright laws. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the Netvacations.ca site. Creation of derivative works or licenses is also prohibited.

18- Laws, regulations and jurisdiction

The present General Conditions and their enforcement are subject to the laws and regulations in effect in the province of Quebec, district of Montreal. The parties hereto expressly elect legal domicile in the province of Quebec, district of Montreal.

19- Links to other sites

Links to other websites included in this site are provided for information purpose only and do not imply endorsement on the part of Netvacations.ca. Netvacations.ca does not guarantee the security of Web sites other than its own. It is strictly prohibited to link to this Web site without the express written permission of Netvacations.ca . Netvacations.ca reserves the right to cancel and revoke any permission it may give to link to this Web site at any time without notice or liability. The framing of this Web site or any of its content is strictly prohibited.

20- Damages from using our site

Netvacations.ca claims no responsibility and shall not be liable for any damage or viruses that may infect your computer equipment as a result of using this site. In no event shall Netvacations.ca or any third party suppliers or distributors be liable for any damages of any kind, be they punitive, exemplary, direct or indirect, or for any physical or moral damages which would arise out of any use of its site.

21- Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

22- Modification

Netvacations.ca may at any time modify these General Conditions. Your continued use of this site will be provisional upon the conditions in effect at the time of your booking.

23- Legal applications

In the event that any provision in the General Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other provisions.

24- Headings

The headings used in these General Conditions are included for convenience only and will not limit or otherwise affect the conditions herein.

25- Entire Agreement

These General Conditions, together with any conditions incorporated or referred to herein constitute the entire agreement between Netvacations.ca and its clients and customers relating to the subject matter hereof, and supersede any prior understandings or agreements regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

26- Complaint resolution

You can lodge a complaint either by mail, by fax or by e-mail directly to Netvacations.ca. If you have such a complaint, you must communicate immediately with the agency in order to allow us to correct the situation immediately. Default to advise can result in non- liability. Upon your return, you must submit your claim in writing within ten (10) days of your return in order for us to transmit your complain to the wholesaler and/or the supplier. Failure to do so may result in non- liability.

27- Pictures and descriptions of products disclaimer

Even though we have taken all necessary and appropriate measures and precautions in order that the pictures, images, maps, descriptions of the various hotels, destinations and products are accurate and reflect their actual state, we cannot, and, in fact, do not, guarantee the exact and perfect accuracy of these pictures, images, maps and descriptions of the various hotels, destinations and products. Therefore, you are hereby advised that there may be differences, sometimes important differences, between these pictures, images, maps, descriptions of the various hotels, destinations and products and their actual and real states.

28- No solicitation

This Web site has no purpose other than service and information. It does not claim to provide exhaustive information about the products and services appearing within, nor does it make recommendations for the sales or purchase of any product or service. The advertisements on this Web site are invitations for purchase orders, not sales offers. The booking form you fill in and send constitutes your offer to book the products and services indicated in your form. Your order shall be accepted only upon payment.

© Netvacances.ca, 2009